Refund policy

Return eligibility

Request a return within 14 days of delivery. Eligible items must be unused, uncut, and in their original condition, with proof of purchase. Contact support@thefabriclot.com before sending anything back; we will provide return instructions after approval. Unapproved returns are not accepted.

Cut yardage, custom or special orders, sale items, and gift cards are not returnable for a change of mind. Contact us if an item is defective, damaged, or incorrect.

Return shipping

You pay return shipping for an eligible change-of-mind return. If we sent the wrong fabric or yardage, or the fabric arrived damaged or defective, send photographs and your order number. We cover the approved return shipping and provide a prepaid label.

Exchanges and refunds

For an exchange, return the eligible item and place a new order. Approved refunds go to the original payment method within 5–10 business days after inspection and approval. Contact us if more than 15 business days have passed since approval.